Solution FAQs

• 
  How do I start using careerpassport?

  You can register an account with careerpassport by registering online through the website. During registration, you will be asked to fill in your company details and to select the subscription package you would like to benefit from. Careerpassport administrators will then activate your account and after you receive the confirmation by email, you will be able to log on and start using careerpassport.

  
  How do I pay for the services?

  You can pay for the services online using your credit card, pay-pal or by direct bank transfer. The fees, according to the selected packages, are as quoted on the website and there are no additional hidden fees.

  
  Can I integrate the functionality of careerpassport into my company website?

  The website integration service is offered for free. The attachment allows the setup of a ‘Careers’ Section on your website. Guidelines of how to implement this integration through web services are provided. You can customise the look and feel of the website and system fields according to your branding. However some restrictions may apply to maintain the required consistency in the service offered to candidates and careerpassport users.

  
  Would I be able to input Candidate and CVs that I’ll receive through the post and email?

  Yes. You can input any candidate details and documents you want from your backend. You can also choose whether to give ownership of the profile to the candidate or to maintain full control of the newly created private profile. In other words, if you keep the profile private the candidate will not be notified of any changes on his profile, however, if you give ownership to the respective candidate, the candidate will receive an email notifying him that you created a profile for him, welcoming him as a new profile holder and giving instructions as to create a password and take ownership. From this point onwards, the candidate will be able to use the careerpassport profile, update it accordingly and receive notifications/emails when you choose to send him an email notification.

  
  Can I publish the posted jobs / projects to the public?

  Careerpassport offers you a selection of advertising options. These include a variety of online media; such as our in house job board jobigloo.com as well as social networks, online newspapers and other popular sites. You may use any of these options by selecting the requested job board and the duration of such adverts. Some of these options might be at a charge, as imposed by the supplier.

  
  Where is the data stored and who owns it?

  The data entered is stored on our protected servers, and you as a user have access to it. When required we can download your data and provide you with a copy. You can also instruct careerpassport administrators to delete any of your data from the servers when you deem required or when you want to stop the service. You have the option to include one or more users (at a fee) and administer rights to these users to access all or any specific data.

  
  What security and backup mechanisms do you use?

  In brief, we secure our servers using the latest technology including Firewalls, Back Ups, Raid Drives and SSL certificates but please do check out the Security webpage on the site for a complete description of what mechanisms are in place. We also offer an uptime guarantee in our Service Level Agreement.

  
  As an Agency, can I pass on the service to my Clients?

  Add the name of the client on the respective contact and set a password for their use. Your clients will become additional users and in this way you have the facility to pass on the applications and give them limited access to share profiles, records, notes and interview reports relevant to the clients’ vacancies for the final selection process.

  
  How can I use the same service with my subsidiary company?

  Parent Companies can give access to their subsidiary companies by adding them as additional users and setting them a password. You can choose the limits of data accessibility. This structure will enable them to share profiles, records, interview reports and notes accordingly, thus keeping all data and related correspondence on a central platform.

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